Viximo Frequently Asked Questions
About Viximo
What is Viximo?
Viximo provides virtual goods solutions that allow you to collect virtual goods and send virtual gifts to your friends and family. Viximo is designed to work with your favorite websites and social networking applications.
Viximo's virtual goods technology is integrated into several websites and social networking applications. If you have questions you'll find an answer in this FAQ or feel free to contact us.
Not sure? Just drop us a line and we'll make sure your question goes to the right place.
How is "Viximo" pronounced?
Just exactly how it's spelled: Vicks-eh-mo. Or the Pig Latin version: "Extnay-igbaye-ealday"
Where can I read more about Viximo?
We've got a blog and two Twitter accounts ( 
About Virtual Gifts
What are virtual gifts?
Yikes, the two billion dollar question. Virtual gifts can be a number of things: the Valentine's heart image your friend sent you on Facebook; the birthday card you emailed your Grandma on her birthday or the badge on your MySpace profile.
What types of virtual gifts does Viximo have?
Interactive virtual gifts:
Items that you interact with (go figure). These take the forms of a beer you can drink by holding your mouse over it or a
panda singing you happy birthday when you click on it.
Mini-movies:
Short movie clips, usually around 15 seconds. An example is a voyeur cam of Santa's off-season stripping. Very sexual, very awesome.
Image virtual gifts
Static images of items. Non-moving, non-interactive.
Can I create my own virtual gifts?
Ah, the miracle of creation! If you have a certain skill in art and the desire to get your artwork noticed by thousands of people, yes. It's not just about exposure though; each creator makes commission from every sale of their item.
There's no small print, either. That's it. We provide the distribution, the technology, the exposure and stats about how your items are selling and who is buying them. (Although it's not always possible since some sites don't collect stats on their users.)
Read a little more about creating goods here and then signup over here.
Using Viximo
How do I send a virtual gift with Viximo?
Sending a gift with Viximo is easy peasy. Assuming you're already inside the gift store on the website:
If you're the kind of person who requires detailed instructions, this is for you:
- Locate the gift you'd like to give by browsing the tags and sort options.
- To choose the gift you want to send, click that item.
- If you wish to include a message with your item, write it in the message box. Select "Private?" if you would like to send the gift privately, or "Anonymous?" if you would not like the receiver to know who sent the gift. If you don't see either of these, don't freak out. These options may not be available on all websites.
- If you have enough Credits to send the items, click the "Send Gift!" button and it will be delivered immediately.
- If you don't have enough Credits, you'll be prompted to buy more before you can send that item. See Credits & Billing for more info on Credits. And billing.
Will the recipient of my gift know who it is from?
Yes, unless you check the "Anonymous" checkbox when you give your gift. (Not all sites support anonymous gifting, by the way.)
Can everyone see the virtual gifts that I've given and received?
Yes, unless you check the "private" checkbox when you give your gift.
How long will my virtual gift last?
Most virtual gifts expire one year from the date that it was sent. Some virtual gifts may expire earlier, but you'll be told this before you send it. The recipient can also delete your gift from their giftbox anytime they like.
Viximo Credits & Billing
What are Viximo Credits?
Viximo Credits are the currency you use to buy Viximo virtual gifts. You buy Viximo Credits with real money.
How do I buy Viximo Credits?
You can buy Viximo Credits inside the gift store by clicking the "Buy Credits" link.
We prefer PayPal, but you can use your Visa, Mastercard, Discover or American Express card to buy Viximo Credits. We also allow you to use your cell phone and charge your mobile phone bill through a service called Zong. Finally, you can earn free credits by completing special offers or surveys.
Your payment information is sent securely.
I purchased credits on a Facebook application. In which applications can I use them?
The following Facebook applications support shared credits (credits purchased in one can be used in any of them): Birthday Calendar (OBSOLETE), Family Tree, Always Athletes, My Friends, Do You Think?, Valentines SG and Valentinia
If you purchased credits in any other Facebook application, those credits can only be used in that application.
Can I give Viximo Credits to other people?
Currently, most sites do not support transferring credits to other people. However, a growing number of sites do support this feature. If you have a question about this, please contact us directly
How many Viximo Credits does it take to buy a virtual gift?
Like real-life gifts, the price of items depends on a lot of things: how detailed the artwork is, how much interaction comes with the gift, and any customizations. The price of each item is displayed beneath each item.
How do I change my contact or payment information?
You can change your contact or billing information the next time you buy Viximo Credits.
Can I get a refund for unused Viximo Credits?
No.
Customer Support
How do I report a problem I am having with Viximo?
We're friendly dudes. Shoot us an email or send us a Twitter message.
Terms and Conditions
Where can I find Viximo's terms and conditions?
How do I report a violation of terms and conditions?
Use this form, shoot us an email. You probably shouldn't Twitter this to us.
What are the consequences of violating Viximo's terms and conditions?
First, we'll ask you nicely to stop. Then we'll have to have a talk. Possibly with lawyers present, or perhaps your mom. Bottom line: don't be a jerk or you'll regret it.
More Help
I didn't find my answer here. Where else can I get help?
Use this form, shoot us an email, or send us a Twitter message.
I've got a great idea for Viximo. Where can I share it?
Use this form, shoot us an email, or send us a Twitter message.