Viximo Frequently Asked Questions
What is Viximo?
Viximo is a virtual gifting service that allows you to send virtual gifts to your friends and family.
Viximo is designed to work with your favorite websites and social networking applications.
Currently, Viximo is doing a pilot program with the Birthday Calendar and Family Tree applications on Facebook. If you have questions about the virtual gifts on Birthday Calendar, you'll find an answer in this FAQ or feel free to contact us.
If you have questions about the Birthday Calendar application, please visit Birthday Calendar Help.
If you have questions about the Family Tree application, please visit Family Tree Help.
Not sure? Just drop us a line and we'll make sure your question goes to the right place.
How is "Viximo" pronounced?
Just exactly how it's spelled: Vicks-eh-mo. Or the Pig Latin version: "Extnay-igbaye-ealday"
Where can I read more about Viximo?
We've got a blog and two Twitter accounts (@viximo and @viximoelves). When we get press you'll also read
about us in the Wall Street Journal, New York Times and Penthouse Forums.
Can I work for Viximo?
Are you awesome? Do you enjoy sandwiches, coffee, technology and the chance to make a difference where you work? Then the answer is yes!
Here are our current job postings. But if you don't see something that fits you specifically,
shoot us a message.
We've always got an opening for incredible people who aren't easily offended.
What are virtual gifts?
Yikes, the two billion dollar question. Virtual gifts can be a number of things: the Valentine's heart image your friend sent you on Facebook;
the birthday card you emailed your Grandma on her birthday or the badge on your MySpace profile.
What types of virtual gifts does Viximo have?
Interactive virtual gifts:
Items that you interact with (go figure). These take the forms of a beer you can drink by holding your mouse over it or a
panda singing you happy birthday when you click on it.
Mini-movies:
Short movie clips, usually around 15 seconds. An example is a voyeur cam of Santa's off-season stripping. Very sexual, very awesome.
Image virtual gifts
Static images of items. Non-moving, non-interactive.
Can I create my own virtual gifts?
Ah, the miracle of creation! If you have a certain skill in art and the desire to get your artwork noticed by thousands of people, yes.
It's not just about exposure though; each creator makes 20% of every sale of their item.
There's no small print, either. That's it. We provide the distribution, the technology, the exposure and stats about how your items are selling and who is buying them. (Although it's not always possible since some sites don't collect stats on their users.)
Read a little more about creating goods here and then signup over here.
Can I suggest virtual gifts for others to create?
Right now... No. We tried this once and it was really just a huge mess. We've been in countless meetings trying to figure out how to pull
this off efficiently and effectively, but can't figure out how to make it worthwhile for both the submitter and the gift producer.
But we will. We're resilient. We welcome suggestions. (Hey, remember when you thought you wanted to work here? What a great cover letter...)
Where can I send virtual gifts with Viximo?
Viximo is currently doing a pilot program with the Birthday Calendar & Family Tree applications on Facebook. Got a favorite app or website
from which you'd like to send Viximo virtual gifts? Let us know.
How do I send a virtual gift with Viximo?
Sending a gift with Viximo is easy peasy. Assuming you're already inside the gift store on the website:
If you're the kind of person who requires detailed instructions, this is for you:
- Locate the gift you'd like to give by browsing the tags and sort options: The bottom right corner of the item shows what kind of item the gift is: a mouse indicates an interactive gift, a movie reel shows a movie gift, and a photo indicates an image gift.
- To choose the gift you want to send, press the "select" button under that item.
- If you wish to include a message with your item, write it in the message box. Select "Private?" if you would like to send the gift privately, or "Anonymous?" if you would not like the receiver to know who sent the gift. If you don't see either of these, don't freak out. These options may not be available on all websites.
- If you have enough Credits to send the items, click the "Send Gift!" button and it will be delivered immediately.
- If you don't have enough Credits, you'll be prompted to buy more before you can send that item. See Credits & Billing for more info on Credits. And billing.
Will the recipient of my gift know who it is from?
Yes, unless you check the "Anonymous" checkbox when you give your gift. (Not all sites support anonymous gifting, by the way.)
Can everyone see the virtual gifts that I've given and received?
Yes, unless you check the "private" checkbox when you give your gift.
How long will my virtual gift last?
Most virtual gifts expire one year from the date that it was sent. Some virtual gifts may expire earlier, but you'll be told this before you send it.
The recipient can also delete your gift from their giftbox anytime they like.
What are Viximo Credits?
Viximo Credits are the currency you use to buy Viximo virtual gifts. You buy Viximo Credits with real money.
How do I buy Viximo Credits?
You can buy Viximo Credits inside the gift store by clicking the "Buy More Credits" link.
We prefer PayPal, but you can use your Visa, Mastercard, Discover or American Express card to buy more Viximo Credits.
Your payment information is sent securely and we never store any of it.
Can I give Viximo Credits to other people?
No.
How many Viximo Credits does it take to buy a virtual gift?
Like real-life gifts, the price of items depends on a lot of things: how detailed the artwork is, how much interaction comes with the gift,
and any customizations. The price of each item is displayed beneath each item.
Does Viximo store my payment information?
Never. Honestly, we don't want that kind of hassle. Your data is submitted (securely, of course) to PayPal who will process
your information and let us know once the payment's been approved. That's it.
How do I change my contact or payment information?
You can change your contact or billing information the next time you buy Viximo Credits.
Can I get a refund for unused Viximo Credits?
No.
How do I report a problem I am having with Viximo?
We're friendly dudes. Shoot us an email,
give us a call or even send us a Twitter message.
Where can I find Viximo's terms and conditions?
Right here.
How do I report a violation of terms and conditions?
Use this form, shoot us an email or give us a call.
You probably shouldn't Twitter this to us.
What are the consequences of violating Viximo's terms and conditions?
First, we'll ask you nicely to stop. Then we remind you that water-boarding is still legal in the US. Then we'll have to have a talk.
With lawyers present. We might even call your mother/significant other. Bottom line: don't be a jerk or you'll regret it.
I didn't find my answer here. Where else can I get help?
Use this form, shoot us an email,
give us a call or even send us a Twitter message.
I've got a great idea for Viximo. Where can I share it?
Use this form, shoot us an email,
give us a call or even send us a Twitter message.